Remote IT support
without the trip.
Connect with Midas Tech for help diagnosing and resolving IT issues remotely.
Monday–Friday
8:30 AM – 5:30 PM
Send your support enquiry to:
The right connection
for your support request.
Not sure which option you need? Call us before installing a support tool.
Client Portal
Already have portal credentials? Open the client login page.
Quick Support
Use this download when a Midas Tech technician asks you to start a support session.
Managed Support
Install only when instructed by Midas Tech. The Streamer can allow ongoing remote access unless configured otherwise.
A clear start to your session.
Call or email the team. Describe the issue and the device affected.
Open the support tool requested by your technician and follow their instructions.
Confirm the outcome with your technician and ask about any next steps.
Only approve access for a support session you expect with Midas Tech. Keep passwords private; do not include them in your email.
Tell us what needs attention.
Include a short description and any error message so the team has useful context.