Richmond Hill · Managed IT
IT Support in Richmond Hill
Midas Tech is an IT support company based in Richmond Hill, Ontario. We work out of Suite 200 at 30 Via Renzo Dr and look after professional offices across York Region and the GTA.
Our founder, Ali Jaffar, has spent 15+ years helping GTA professional firms keep their technology secure, backed up and out of the way. If you run a law firm, an accounting practice or a similar office, this page covers what we do, how support works, what it costs and how to get started.
Book a free IT assessment Call 1-905-787-2038
What’s included in our IT support in Richmond Hill
Our plans cover the everyday essentials first, then add security and faster response as you move up. Here’s what that looks like.
Help desk and on-site support
When something breaks, you call or email and a real person helps. Every plan includes a remote help desk, which means we connect to your computer (with your permission) and fix the problem while you watch. The Business plan adds unlimited remote and on-site support across the GTA, so we can come to your office when a problem needs hands.
Monitoring and patching
We monitor your computers 24/7, so problems get spotted early. We also handle patching, which just means installing software updates — including the ones that close security holes — so nobody has to remember to click “remind me later” for the fifth time.
Microsoft 365 and email protection
Most firms live in Microsoft 365, so we set up a security baseline for it and turn on multi-factor authentication (MFA). MFA is the extra prompt on your phone that keeps a stolen password from being enough. Spam and phishing filtering keeps fake invoices and “urgent wire transfer” emails out of your inbox.
Backup
The Business plan includes backup for Microsoft 365 and your computers, stored in Canadian data centres.
AI help, when you’re ready
If you want to use AI without making a mess, we can help with Microsoft Copilot readiness, custom chatbots and workflow automation. It’s optional, and we’ll tell you honestly whether it makes sense for your firm. See AI Implementation.
How IT support works day to day
Our office hours are Monday to Friday, 8:30 AM to 5:30 PM. Call 1-905-787-2038 or email info@midastech.ca and we’ll get you sorted.
Remote vs. on-site
Remote support is how many requests start, because there’s no travel involved. If the problem needs someone in the room — hardware, a new office setup or a printer that refuses to cooperate — the Business plan includes unlimited on-site visits across the GTA. Work outside your plan, like larger projects, is quoted at $125–150 per hour.
After-hours support
After-hours support is available. Anything outside your plan’s scope is quoted at $125–150 per hour, so you know the cost before we start. Separately, monitoring runs 24/7, so your systems are watched even when the office is closed.
Managed IT and cybersecurity for Richmond Hill offices
Managed IT means we run your technology as an ongoing service for a flat monthly price per user, instead of you calling someone only when things are on fire. We look after the devices, the updates, the Microsoft 365 setup and the security, and you get one team to call.
Security that’s watched, not just installed
Our cybersecurity stack is layered. It includes EDR (endpoint detection and response — software on each computer that spots and stops suspicious behaviour), spam and phishing filtering, MFA and patching.
On top of that, the Business plan includes 24/7 MDR (managed detection and response), which means people review security alerts and act on them. Secure+ adds a 24×7 SOC (security operations centre — a team that monitors for threats around the clock). It also adds dark web monitoring, which checks whether your firm’s credentials show up in leaked data, and 1-hour priority response.
Backup and disaster recovery
Backups only matter if you can restore from them. If a server fails, a laptop is lost or ransomware locks your files, we can restore systems to physical hardware or to a virtual environment (a computer that runs as software instead of on its own box) so you can get back to work.
Industries we support in Richmond Hill
We focus on professional and project-based firms — not clinics or medical offices:
- Law firms: Client files and email need to stay private and reachable, so we keep them protected and backed up.
- Accounting and CPA firms: Busy-season downtime hurts, so we keep machines patched, data backed up and staff protected from phishing.
- Financial advisors and insurance brokers: Client financial details travel by email constantly, so MFA and email filtering do real work here.
- Real estate and property management: Agents, managers and shared mailboxes need fast access and solid account security.
- Construction and engineering: Large files, field laptops and office staff in different places all need to stay connected and backed up.
Areas we serve
We’re based in Richmond Hill and support offices along Yonge Street, in Beaver Creek, around Hillcrest and along the Leslie corridor. We also serve nearby Markham, Vaughan, Aurora and Thornhill, as well as the wider York Region and GTA. Not sure whether your office is in range? Give us a call and we’ll tell you.
IT support plans and pricing
Pricing is per user, per month, plus HST.
- Essentials — $109: remote help desk, 24/7 monitoring, patching, EDR, Microsoft 365 security baseline with MFA, and spam and phishing filtering.
- Business — $149: unlimited remote and on-site support across the GTA, 24/7 MDR, and Microsoft 365 and computer backup in Canadian data centres.
- Secure+ — $199: 1-hour priority response, 24/7 SOC and dark web monitoring.
There’s a one-time onboarding fee equal to one month of service, and it’s waived if you sign a 12-month term. Otherwise, service is month-to-month with 30 days’ notice. As a quick example of the math, a 10-person office on Business is 10 × $149 = $1,490 per month plus HST. Full details are on our pricing page.
How to get started
- Book a free IT assessment. It’s a 30-minute call where we ask about your setup, your headaches and your priorities.
- Get your written fix-first list. We send you what we found in writing, in order of what to fix first.
- Decide what’s next. If you’d like us to take over, we’ll recommend a plan. If not, the list is still yours.
Talk to a Richmond Hill IT team
Ready to see where your IT stands? Book a free IT assessment and get a written fix-first list.
Midas Tech Inc
30 Via Renzo Dr, Suite 200, Richmond Hill, ON L4S 0B8
Phone: 1-905-787-2038
Email: info@midastech.ca
Hours: Monday–Friday, 8:30 AM–5:30 PM (after-hours support available)
Frequently asked questions
How much does IT support cost in Richmond Hill?
Our plans are $109, $149 or $199 per user per month plus HST, depending on whether you choose Essentials, Business or Secure+. There’s a one-time onboarding fee equal to one month of service, which is waived on a 12-month term. Projects and after-hours work outside your plan are quoted at $125–150 per hour.
Where do I start if I’m not sure what we need?
Start with a free IT assessment, which is a 30-minute call. We’ll ask how your office works and what’s frustrating you, then send a written fix-first list. You don’t need to know the technical terms before you call.
Can you help with PIPEDA, Law Society or CRA EFILE requirements?
We can help with the technical safeguards, but we’re not your lawyer or regulator and can’t promise compliance. Things like MFA, backups, patching, endpoint protection and email filtering support the kind of safeguards that privacy rules (such as PIPEDA), law society expectations and CRA EFILE requirements may call for. Confirm the specifics for your firm with your regulator or legal counsel.
How fast will you respond?
Secure+ includes a 1-hour priority response. For Essentials and Business, we’ll walk you through what to expect when we talk, so you’re not guessing. During office hours (Monday–Friday, 8:30 AM–5:30 PM), you can reach us at 905-787-2038 or info@midastech.ca.
Do you support us remotely or on-site?
Both. Every plan includes remote help, and the Business plan includes unlimited remote and on-site support across the GTA. Many requests start remotely, and we come to your office when the problem needs someone there.
What if we already have an IT provider?
You can switch, and we’ll start with the same free assessment and written fix-first list so you can see where things stand. Service is month-to-month with 30 days’ notice, and the onboarding fee is waived on a 12-month term. Be sure to check your current provider’s notice terms before making a move.
Do you offer after-hours support?
Yes, after-hours support is available. Work outside your plan’s scope is quoted at $125–150 per hour. Monitoring on our plans runs 24/7, so your systems are watched even when nobody is in the office.